Terms and Conditions

Masari Ride Booking Service LTD. ("Masari", "we", "us", "our") Last updated: [DATE]

Please read these Terms and Conditions ("Terms") carefully before using the Masari mobile application and website (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

Company details: Masari Ride Booking Service LTD., [REGISTERED ADDRESS], [COMPANY REGISTRATION NUMBER] Contact: [SUPPORT EMAIL ADDRESS]

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1. Definitions

• Rider: a person who uses the Service to request and book a ride.
• Driver: an independent transportation provider who uses the Service to receive ride requests.
• Ride: a trip booked through the Service from a pick-up point to a drop-off point.
• Fare: the amount payable for a Ride, including applicable fees, taxes, tolls and surcharges.
• Account: the personal profile you create to use the Service.

2. Our role

Masari is a technology platform that connects Riders with Drivers. Unless we state otherwise in writing, Masari does not itself provide transportation services and is not a transportation carrier. Drivers are independent third parties, not employees or agents of Masari. The transportation contract is between the Rider and the Driver.

3. Eligibility and accounts

1. You must be at least 18 years old (or the age of majority in your country) and legally able to enter into a binding contract to create an Account. [Minors may travel only when accompanied by an adult.]
2. You must provide accurate, current and complete information, including your name, phone number and e-mail address, and keep it up to date.
3. You are responsible for all activity under your Account and for keeping your login details confidential. Notify us immediately of any unauthorised use.
4. You may hold only one Account unless we agree otherwise. Accounts may not be transferred or shared.

4. Using the Service

Booking. You can request a Ride by entering your pick-up and drop-off locations. A booking is confirmed when a Driver accepts your request. Estimated arrival times and Fares are estimates only and may change due to traffic, route changes, weather or other factors.

Rider responsibilities. You agree to:

• be at the pick-up point on time and provide accurate location details;
• treat Drivers and other passengers with respect;
• wear a seat belt and follow the Driver's reasonable safety instructions;
• not exceed the vehicle's passenger or luggage capacity;
• not carry illegal items, weapons, hazardous materials or unaccompanied animals (other than service animals as required by law);
• not smoke, vape or consume alcohol or drugs in the vehicle, and not damage or soil it.

Driver responsibilities. Drivers must hold all licences, permits, insurance and vehicle certifications required by law, drive safely and lawfully, and treat Riders with respect.

5. Fares, payments and fees

1. The Fare is shown in the app before or after booking, depending on the Ride type, and may include a base fare, distance and time charges, tolls, waiting time, booking fees, taxes and surcharges (for example during high demand).
2. You authorise us, or our payment provider, to charge your selected payment method for the Fare and any other amounts due under these Terms.
3. Payment methods may include [credit/debit card, cash, wallet, other]. You must ensure your payment method is valid and has sufficient funds.
4. Payments are processed by third-party payment providers and are subject to their terms.
5. Receipts are available in the app and/or sent to your e-mail address.
6. If you believe a charge is incorrect, contact us within [7] days of the Ride so we can review it.

6. Cancellations and no-shows

1. You may cancel a Ride at any time through the app.
2. A cancellation fee of [AMOUNT] may apply if you cancel after a Driver has accepted your request and [X] minutes have passed, or if you are not at the pick-up point within [X] minutes of the Driver's arrival (a "no-show").
3. If a Driver cancels, we will try to match you with another Driver. You will not be charged a cancellation fee for a Driver-initiated cancellation.
4. We may charge a fee for damage, cleaning or other losses caused by you during a Ride.

7. Promotions and credits

Promo codes, discounts and credits are issued at our discretion, have no cash value, may expire, may be used only as stated in their terms, and may be withdrawn if we reasonably suspect misuse or fraud.

8. Ratings and feedback

Riders and Drivers may rate each other after a Ride. Ratings help us maintain quality and safety. We may restrict or end access for users whose ratings or conduct fall below acceptable standards.

9. Acceptable use

You must not:

• use the Service for unlawful, fraudulent, abusive, harassing or harmful purposes;
• provide false information or impersonate any person;
• interfere with, disable or overload the Service or attempt unauthorised access;
• reverse engineer, copy, modify or create derivative works of the app or its software;
• use bots, scrapers or automated means to access the Service;
• create fake bookings or manipulate fares, ratings or promotions;
• contact a Driver or Rider after a Ride for any purpose unrelated to the Ride.

10. Safety

Your safety matters to us. In an emergency, contact local emergency services first. Report safety incidents, accidents or inappropriate behaviour to us at [SUPPORT EMAIL ADDRESS] or through the in-app support feature. We may share relevant information with the authorities or with the other party where required for safety or by law.

11. Lost items

If you leave an item in a vehicle, use the app to contact the Driver. We will help where we reasonably can, but we are not responsible for lost or stolen items. We may charge a fee for returning items.

12. Privacy and location data

Our use of your personal data, including location data collected during use of the Service, is described in our Privacy Policy. By using the Service you consent to the collection and use of your location data as needed to provide Rides, improve the Service and keep users safe.

13. Intellectual property

The Service, including its software, design, logos, trademarks, text and graphics, is owned by Masari Ride Booking Service LTD. or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the app for personal, non-commercial use under these Terms. You may not use our name or marks without our prior written consent.

14. Suspension and termination

We may suspend or terminate your Account or access to the Service at any time, with or without notice, if you breach these Terms, we suspect fraud or misuse, your conduct poses a safety risk, or we are required to do so by law. You may close your Account at any time by contacting us or through the app. Provisions that by their nature should survive termination (including payment obligations, intellectual property, liability and governing law) will continue to apply.

15. Disclaimers

1. The Service is provided "as is" and "as available". To the extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free, secure, or that a Ride will always be available.
2. We do not guarantee the quality, safety or legality of transportation provided by Drivers, who are independent of us.
3. We take care to provide current, correct and complete information, but inaccuracies may occur. We are not responsible for them.
4. We are not responsible for the content or practices of third-party websites or services linked from the Service.

16. Limitation of liability

To the maximum extent permitted by law:

1. Masari, its directors, employees and affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or opportunity, arising from your use of the Service.
2. Masari is not liable for the acts or omissions of Drivers or Riders, or for damage, injury, delay or loss arising from a Ride, except where caused by our own gross negligence or wilful misconduct.
3. Our total liability to you for any claim arising from these Terms or the Service will not exceed the greater of [AMOUNT] or the total Fares you paid in the [three] months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud.

17. Indemnity

You agree to indemnify and hold harmless Masari and its directors, employees and affiliates from claims, losses, liabilities and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

18. Changes to the Service and these Terms

We may modify, suspend or discontinue any part of the Service at any time. We may update these Terms from time to time. The latest version is always available in the app and on our website with the "Last updated" date above. For material changes we will notify you through the app or by e-mail. Continued use of the Service after the changes take effect means you accept the updated Terms.

19. Complaints and dispute resolution

If you have a complaint, contact us at [SUPPORT EMAIL ADDRESS] and we will try to resolve it promptly. If we cannot resolve a dispute informally within [30] days, it will be resolved by [the competent courts / arbitration] in [CITY, COUNTRY], subject to any mandatory consumer rights you have under the law of your country of residence.

20. Governing law

These Terms are governed by the laws of [COUNTRY / JURISDICTION], without regard to conflict-of-law principles.

21. General

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Masari regarding the Service.
• Severability: if any provision is found unenforceable, the rest remain in effect.
• No waiver: failure to enforce a provision is not a waiver of our rights.
• Assignment: you may not assign your rights under these Terms without our consent. We may assign ours to an affiliate or successor.
• Force majeure: we are not liable for failure or delay caused by events beyond our reasonable control.
• Language: these Terms are provided in English [and Arabic]. If there is any conflict between versions, the [English] version prevails.

22. Contact us

Masari Ride Booking Service LTD. [REGISTERED ADDRESS] E-mail: [SUPPORT EMAIL ADDRESS] Phone: [PHONE NUMBER]