Privacy Policy
Masari Ride Booking Service LTD. ("we", "us", "our") Last updated: [13/10/2026]
This Privacy Policy explains what personal data we collect through the Masari application and website (the "Service"), why we collect it, how we use and protect it, and what rights you have. We process personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR/AVG).
Data controller: Masari Ride Booking Service LTD., [REGISTERED ADDRESS], [COMPANY REGISTRATION NUMBER] Contact for privacy matters: [PRIVACY EMAIL ADDRESS]
1. Personal data we process
We process personal data when you use our Service or when you provide it to us directly:
- First and last name
- Address details
- Phone number
- E-mail address
- IP address
- Location data
- Data you provide actively, for example when creating a profile, in correspondence, or by telephone
- Data about your activities on our website and app
- Data about your browsing behaviour across different websites (for example, where we take part in an advertising network)
- Browser type and device type
2. Children's data
Our Service is not intended for individuals under 16 years of age unless they have the consent of a parent or guardian. We cannot verify the age of visitors, so we encourage parents to be involved in their children's online activities.
If you believe we have collected personal data about a minor without parental consent, contact us at [PRIVACY EMAIL ADDRESS] and we will delete that information promptly.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Processing your payment | Performance of a contract |
| Delivering goods and services to you | Performance of a contract |
| Creating and managing your account | Performance of a contract |
| Contacting you by phone or e-mail where necessary to perform our services | Performance of a contract / legitimate interest |
| Informing you about changes to our services and products | Legitimate interest |
| Sending our newsletter and/or advertising brochure | Consent (you may withdraw at any time) |
| Analysing your behaviour on our website to improve it and tailor our offering | Consent / legitimate interest |
| Tracking browsing behaviour across websites to personalise products, content and advertising | Consent |
| Complying with legal obligations (e.g. tax reporting) | Legal obligation |
4. Automated decision-making
We may make decisions based solely on automated processing (by computer programs or systems, without human involvement) where these may have significant consequences for individuals. [DESCRIBE THE DECISIONS, THE LOGIC INVOLVED AND THEIR CONSEQUENCES.] You have the right to request human review of such a decision, to express your point of view, and to contest the decision by contacting us at [PRIVACY EMAIL ADDRESS].
5. How long we store personal data
We keep personal data only as long as necessary for the purposes for which it was collected, or as required by law.
| Data | Retention period |
|---|---|
| Account and profile data | Until you delete your account, plus [X months] |
| Payment and invoice data | [7 years / as required by tax law] |
| Newsletter subscription | Until you unsubscribe |
| Analytics and tracking data | [X months] |
6. Sharing personal data with third parties
We share personal data with third parties only when this is necessary to perform our agreement with you, to comply with a legal obligation, or where you have given consent. Third parties may include payment providers, hosting and IT providers, analytics providers and advertising partners, who process data under agreements that require them to protect it. We do not sell your personal data.
If data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
7. Cookies and similar technologies
We use functional, analytical and tracking cookies. A cookie is a small text file stored in your browser when you first visit our website.
- Functional cookies make the website work properly and remember your preferred settings.
- Analytical cookies help us understand how the website is used so we can improve it.
- Tracking cookies follow your browsing behaviour so we can offer customised content and advertisements.
We ask for your consent before placing analytical and tracking cookies when you first visit. You can withdraw consent, block cookies in your browser settings, and delete previously stored cookies at any time. Blocking some cookies may affect how the Service works.
8. How we protect your data
We take appropriate technical and organisational measures against unauthorised access, loss, misuse and unlawful alteration, including encryption in transit, access controls and regular security reviews. If you suspect your data is not properly secured or misused, contact us at [PRIVACY EMAIL ADDRESS].
9. Your rights
You have the right to:
- Access the personal data we hold about you
- Rectify incorrect data
- Erase your data ("right to be forgotten")
- Restrict processing in certain cases
- Object to processing, including direct marketing and profiling
- Withdraw consent at any time, without affecting earlier processing
- Data portability, meaning you can request your data in a structured, machine-readable file for yourself or another organisation
To exercise these rights, send a specific request to [PRIVACY EMAIL ADDRESS]. We may ask you to verify your identity and will respond within one month.
You also have the right to lodge a complaint with your data protection authority (in the Netherlands, the Autoriteit Persoonsgegevens: https://autoriteitpersoonsgegevens.nl).
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always available in the Masari application and on our website, with the "Last updated" date shown above. For material changes we will notify you directly.
Disclaimer
The Masari application provides the services of Masari Ride Booking Service LTD. We take the utmost care to give you current, correct and complete information. However, inaccuracies can occur.
Liability. To the extent permitted by law, Masari Ride Booking Service LTD. is not liable for damage resulting from use of the Masari application, including damage caused by changes to, inaccuracy or incompleteness of the information provided, or technical malfunctions. Nothing in this disclaimer excludes liability that cannot be excluded under applicable law, such as liability for intent or gross negligence.
Third-party websites. The Masari application may contain hyperlinks or references to third-party websites. We give no guarantees about the content of those websites and accept no liability for them.
Intellectual property. The copyright in the content, images, designs and software of the Masari application rests with Masari Ride Booking Service LTD. Copying or distributing it without prior written permission is not allowed.
Contact: [PRIVACY EMAIL ADDRESS]